Cancellation/Refund Policy
CANCELLATION & REFUND POLICY
Last Updated: 29 September 2026
At Aveyra, operated by Adycraft Advertisers Private Limited, we are committed to providing quality products and a smooth shopping experience. This policy explains our terms regarding order cancellation, returns, replacements, and refunds.
1. ORDER CANCELLATION
Customers may request cancellation of an order before the order has been shipped.
To request cancellation, please contact us at care@aveyra.in as soon as possible and provide your order number.
Once an order has been shipped or handed over to our delivery partner, cancellation may not be possible. In such cases, customers may contact our support team for assistance.
2. CANCELLATION OF PREPAID ORDERS
If a prepaid order is successfully cancelled before shipment, the eligible refund will be initiated to the original payment method used for the order.
The time taken for the refund to reflect in the customer's account depends on the respective bank, card issuer, UPI provider, or payment gateway.
3. CASH ON DELIVERY ORDERS
For Cash on Delivery orders, payment is generally collected at the time of delivery.
If a customer has made a partial payment while placing the order, any eligible refund will be processed after the cancellation, return, or refund request has been reviewed and approved.
4. RETURN & REPLACEMENT
We accept return or replacement requests for eligible products in situations such as:
β’ Wrong product received
β’ Product received damaged
β’ Manufacturing defect
β’ Missing item or component
β’ Product received significantly different from the product ordered
Customers should contact us within 48 hours of delivery for such issues.
For damaged, defective, or incorrect products, customers may be required to provide clear photographs or an unboxing video for verification.
5. PRODUCT CONDITION
For an approved return, the product should generally be unused and in its original condition, along with its original packaging, accessories, and other included items, where applicable.
Products that have been used, altered, damaged, or mishandled after delivery may not qualify for return or replacement.
6. PERSONAL CARE & BEAUTY PRODUCTS
Due to hygiene and safety considerations, certain personal care and beauty products may not be eligible for return after opening, unsealing, or use.
However, if such a product is received damaged, defective, or incorrect, customers may contact us within 48 hours of delivery for verification and resolution.
7. JEWELLERY PRODUCTS
Jewellery products may be eligible for replacement or refund if they are received damaged, defective, or incorrect, subject to verification.
Customers should retain the product and its original packaging until the request has been resolved.
Damage caused by improper handling, accidental damage, modification, misuse, or normal wear after delivery may not qualify for a refund or replacement.
8. REPLACEMENT
If a replacement is approved, Aveyra will arrange a replacement subject to product availability.
If the same product is unavailable, Aveyra may offer an alternative resolution, including a refund where applicable.
In certain cases, Aveyra may not require the original product to be returned. Customers should follow the instructions provided by our support team.
9. REFUNDS
A refund may be provided where:
β’ An eligible order is cancelled before shipment.
β’ A damaged or defective product cannot be replaced.
β’ The wrong product was delivered and replacement is not available.
β’ Aveyra determines that a refund is appropriate after reviewing the case.
The refund amount will be based on the actual amount paid for the eligible order or item and applicable terms of the transaction.
10. SITUATIONS WHERE REFUND OR REPLACEMENT MAY NOT APPLY
A refund or replacement may not be available where:
β’ The product has been used or damaged after delivery.
β’ The issue is caused by improper use, handling, storage, or modification.
β’ The customer does not report an eligible issue within the applicable period.
β’ The product is returned without prior approval or instructions from Aveyra.
β’ Required product components or accessories are missing.
β’ A COD order is refused or becomes undeliverable due to reasons attributable to the customer, subject to applicable circumstances.
11. FAILED DELIVERY AND RTO
If an order is returned to origin (RTO) because of reasons such as an incorrect address, repeated delivery failure, customer unavailability, or refusal to accept the parcel, the order may be treated as an unsuccessful delivery.
For prepaid or partially prepaid orders, any refund will be considered after the order is received back and the applicable refund conditions are verified.
12. PROMOTIONAL & DISCOUNTED ORDERS
For orders placed using coupons, discounts, bundle offers, promotional pricing, or other special offers, refunds will be calculated based on the actual amount paid and the applicable terms of the offer.
A promotional discount is not refundable as a separate amount.
13. HOW TO REQUEST A REFUND, RETURN OR REPLACEMENT
Please email us at:
care@aveyra.in
Please include:
β’ Order number
β’ Customer name
β’ Registered mobile number
β’ Reason for the request
β’ Photos or videos of the product, if applicable
Our customer support team will review the request and provide the appropriate resolution and further instructions.
14. REFUND PROCESSING TIME
Once a refund has been approved, Aveyra will initiate it through the applicable payment method.
Depending on the payment gateway and financial institution, it may take several business days for the refunded amount to appear in the customer's account.
Any delay caused by the customer's bank, card issuer, UPI provider, or payment gateway is outside Aveyra's control.
15. POLICY UPDATES
Aveyra may update this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the revised Last Updated date.
16. CONTACT US
Aveyra
Legal Entity: Adycraft Advertisers Private Limited
Website: aveyra.in
Email: care@aveyra.in
For any cancellation, return, replacement, or refund-related assistance, please contact us at care@aveyra.in